01
Omni Inbox
WhatsApp and Messenger in one thread list, each conversation tagged with the channel it arrived on, searchable by name or phone.
- All channels
- Unread count
- Search
Chat Module
Every conversation, one inbox, never unanswered
WhatsApp and Messenger in one shared list, an AI agent that answers from your own knowledge base while nobody is at a desk — and a human who can take over mid-sentence.
- AI replies 24/7
- Take over anytime
- Convert chats to leads
WhatsAppMessenger
AI is handling this chat
Replies come from your knowledge base, at any hour
Take over ↔ hand back
Your agent takes over
AI pauses on this chat only — everything else keeps running
Convert to lead — the conversation lands in CRM with its history
Scope of works
Ten screens that keep every chat answered.
From the first message to the lead it becomes — every one of these is a real screen inside Exkoo.
02
AI Agents
Agents that answer from your own knowledge base, at any hour, on the conversations you allow them to handle.
- All agents
- Per chat
- 24/7
03
Human Takeover
One click pauses the AI on that conversation and hands the keyboard to your agent. Every other chat carries on untouched.
- Take over
- Assign to AI
- Hand back
04
Assignment
Every conversation has an owner, and the Everyone filter is where you find the ones nobody has picked up yet.
- Assign
- Everyone
- Assigned tag
05
Team Chat
Internal conversation kept beside the customer one, so context doesn't get moved into a different app and lost there.
- Internal
- Beside the thread
06
Convert to Leads
Turn a conversation into a CRM lead with the chat attached — no copying a phone number into a form.
- To CRM
- With history
- One click
07
Knowledge Base
The source the AI answers from. You write it, so the AI repeats your policy instead of inventing one.
- Articles
- Feeds the AI
08
WhatsApp Marketing
Outbound WhatsApp sent from the same place the replies land, so a campaign and its answers stay in one thread.
- Outbound
- Same inbox
09
Templates
Saved replies for the questions that arrive fifty times a week — price list, location, payment plan, visiting hours.
- Saved replies
- Reusable
10
Reports & Cost Tracking
Conversation volume on the dashboard, and what the AI replies actually cost you, tracked rather than guessed.
- Dashboard
- Cost tracking
Also included
- API keys
- Channel filters
- Contact profile
- Active status
- Unread badges
- Chat search by phone
One thread, one owner
Answered first. Owned always.
Customer messages arrive on four apps, on three phones, at hours nobody is working. Exkoo puts them in one list, answers what it can, and makes sure a person owns the rest.
Arrives
A message lands from any connected channel into one list, with the contact already recognised.
AI replies
The AI agent answers from your knowledge base — instantly, and at hours when nobody is at a desk.
Assigned
A human takes over or the chat is assigned to an owner. The AI steps back on that thread only.
Converted
The conversation becomes a CRM lead, carrying everything that was already said.
Nothing sits unowned
Every conversation shows who has it, and the unread count is a number on the screen rather than a feeling in the room. The Everyone filter is where you find what fell through.
Answered at 2am
The AI replies from what you wrote, not from what it guessed — and it stands down the moment a person joins the thread.
A chat becomes a lead, not a screenshot
Convert to Leads pushes the conversation into CRM with its history attached, so the follow-up starts from what was actually said.
You are never locked out — Take over → AI pauses applies to that one conversation, and the AI resumes when you hand it back.
Queries
What support teams ask before switching.
01Which channels land in the inbox?+–
WhatsApp and Facebook Messenger sit side by side in one thread list today, each conversation tagged with the channel it came from so you can filter to just one when you need to. Searching by name or phone finds a person regardless of which channel they used.
02Does the AI reply to everything on its own?+–
Only where you let it. Handling is per conversation — a chat shows “AI is handling this chat” while the agent is on it, and taking over pauses the AI on that thread alone. Everything else carries on as it was.
03What does the AI actually know?+–
The knowledge base you write. It answers from your articles — prices, payment plans, location, visiting hours — rather than improvising. If it doesn't know something, that is a gap in the knowledge base you can see and fill.
04How do we make sure a chat isn't missed?+–
Each conversation has an owner and an assigned tag, the inbox shows an unread count, and the Everyone filter lists what nobody has claimed. Missed chats become a list to work through instead of a discovery three days later.
05Can a conversation become a lead in CRM?+–
Yes — Convert to Leads creates the lead with the conversation attached, so the agent picking it up can read what was already promised. Source stays on the record, which is what makes the channel reporting worth reading.
06How do we know what the AI is costing us?+–
Cost tracking sits under Reports, so AI conversation spend is a figure you can look at per period rather than a surprise on a bill.
Something specific to how you work? Talk to a human →
Exkoo Chat
Stop losing customers to an unread message.
Bring WhatsApp and Messenger into one inbox, let the AI cover the hours you can't, and turn the good conversations into leads.
- Free plan available
- No credit card
- AI agent included
- Setup in a day